帮助与支持 · Help & Support

使用中遇到问题，可联系 support@diduai.top。请提供设备型号、iOS 版本、MustSleep 版本、相关计划时间，以及问题发生的步骤。截图请遮盖不需要分享的个人信息。

先检查这三项

在 MustSleep 设置中确认已授予屏幕时间权限。
确认计划已启用，并选择了正确的时间、重复日期和屏蔽范围。
若涉及提醒，检查 iOS 的 MustSleep 通知设置；通知授权与屏幕时间授权是分开的。

计划为什么没有开始屏蔽？

计划需要有效的屏幕时间授权，并处于启用状态。两个时间之间至少应有 15 分钟；选择“指定应用”时，需要选中要屏蔽的应用、类别或网站。如果应用显示监控启动失败，请处理提示的问题后再启用计划。

跨午夜计划的重复日期按开始屏蔽的那一天计算。例如周一 23:00 到 07:00 的计划会在周二早晨结束。高级版最多同时启用 20 个计划。

严格模式期间为什么不能编辑或停用？

这是严格模式的预期行为：正在屏蔽时，该计划不能被编辑、停用或删除。请在本次计划结束后调整。多个计划重叠时，只要仍有计划处于屏蔽时段，其适用规则会继续生效。

没有收到提醒，或提示部分提醒未保存

在 iOS 设置中允许 MustSleep 发送通知，并检查声音、锁屏显示和专注模式。曾拒绝通知时，可从应用设置的通知授权入口跳转到系统通知设置。

系统可能限制待处理通知数量，或拒绝保存个别提醒。出现“部分提醒未能保存”的提示时，减少同时启用的计划后重试。提醒保存情况与应用屏蔽是两个独立功能；通知未开启不会单独导致屏蔽关闭。

屏蔽页面上的“打开 MustSleep”如何使用？

系统屏蔽扩展不能直接打开主应用。允许通知时，按钮会发送一条本地通知，点通知返回 MustSleep；也可以直接回到主屏幕打开应用。通知被关闭或系统未展示通知时，请使用主屏幕入口。

已购买高级版，为什么没有显示权益？

打开 MustSleep 的订阅页，选择“恢复购买”，并确认使用购买时的 Apple 账户。恢复仅恢复有效的高级版权益，不会从服务器恢复本地计划和历史记录。若没有有效订阅，请检查 Apple 订阅状态；若恢复报错，请检查网络后重试。

如何管理或取消订阅？

在应用订阅页选择“管理 Apple 订阅”，或打开 iOS“设置 → 你的姓名 → 订阅 → MustSleep”。具体价格、续订及有效期以 Apple 购买和订阅管理界面为准。也可参考 Apple 的取消订阅说明。付款或退款问题可通过 Apple 的问题报告页面处理，是否符合退款条件由 Apple 判断。

统计是否代表真实睡眠？

日历中的时段和统计来源于计划执行的屏蔽周期，以及系统屏蔽页面的显示事件。它们用于回顾屏蔽和打卡情况，不测量真实入睡时间、睡眠阶段或医学睡眠质量。

如何删除计划、重置设置或移除应用？

在可编辑时段打开计划详情可删除计划；已有历史统计会保留。“重置设置”只重置限制设置，不清除计划或历史记录。

如果“禁止删除应用”被启用，请先在可编辑时段关闭所有计划的严格模式，再到 MustSleep 设置关闭“禁止删除应用”，然后通过 iOS 删除 App。系统备份或保留数据需按 iOS 设置管理。删除 App 不等于取消订阅，请单独在 Apple 订阅管理中确认。

语言与设备支持

MustSleep 支持 iOS 16.0 及以上版本；应用设置支持简体中文、English 和跟随系统。切换语言会同时更新应用内文案、扩展的语言设置及已保存计划的提醒。

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Help & Support

Contact support@diduai.top for help. Include your device model, iOS version, MustSleep version, relevant plan times, and steps that led to the issue. Hide unnecessary personal information in screenshots.

Start with these checks

Confirm that Screen Time authorization is granted in MustSleep settings.
Check that the plan is enabled and its times, repeat days, and blocking scope are correct.
For reminders, check MustSleep's iOS notification settings. Notification and Screen Time permissions are separate.

Why did a plan not start blocking?

A plan needs valid Screen Time authorization and must be enabled. Its interval must be at least 15 minutes. For selected-app blocking, choose apps, categories, or websites to block. If the app reports that monitoring could not start, address the reported issue before enabling the plan again.

Repeat days refer to the day blocking starts, even when a plan crosses midnight. A Monday plan from 23:00 to 07:00 ends on Tuesday morning. Premium supports up to 20 enabled plans at a time.

Why can I not edit or disable a Hard Mode plan?

During its active blocking period, a Hard Mode plan cannot be edited, disabled, or deleted. Adjust it after the current period ends. When plans overlap, applicable restrictions continue while another plan is still active.

Reminders are missing, or some could not be saved

Allow notifications for MustSleep in iOS settings and check sounds, lock-screen visibility, and Focus settings. If permission was previously denied, the app's notification permission control opens system notification settings.

The system may limit pending notifications or reject individual requests. If the app reports that some reminders were not saved, reduce the number of enabled plans and try again. Reminder scheduling and app blocking are separate; turning off notifications does not by itself disable blocking.

How does “Open MustSleep” on a shield work?

A system shield extension cannot directly open the main app. With notification permission, the button sends a local notification that you can tap to return to MustSleep. You can also open the app from your Home Screen. Use the Home Screen if notifications are disabled or the system does not show the notification.

I purchased Premium but do not see access

Open the subscription page and choose Restore Purchases. Use the Apple Account that made the purchase. Restoration restores an active Premium entitlement; it does not recover local plans or history from a server. If no active subscription is found, check its status with Apple. For restoration errors, check your connection and try again.

How do I manage or cancel a subscription?

Choose Manage Apple Subscriptions in the app, or go to iOS Settings → your name → Subscriptions → MustSleep. Apple's purchase and subscription screens show applicable prices, renewal information, and validity. See Apple's cancellation instructions. For payment or refund requests, use Apple's Report a Problem page; Apple determines refund eligibility.

Do the statistics measure actual sleep?

Calendar intervals and statistics come from plan blocking sessions and system shield presentation events. They help you review blocking and check-ins; they do not measure actual sleep onset, sleep stages, or medical sleep quality.

How do I delete a plan, reset settings, or remove the app?

Delete a plan from its details when it is editable; existing history remains. Reset Settings resets restriction settings, not plans or historical records.

If app removal is restricted, turn off Hard Mode for all plans when they are editable, then turn off the app-removal restriction in MustSleep settings before deleting the app through iOS. Manage system backups or retained data through iOS settings. Deleting the app does not replace subscription cancellation; check your subscription separately with Apple.

Languages and device support

MustSleep requires iOS 16.0 or later. Settings offer Simplified Chinese, English, and the system language. Changing the language also updates extension language preferences and reminders for saved plans.

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